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12 Mar, 2008

Tanya Powley - 11-Mar-2008

Scottish Widows Bank is to close its phone lines for its mortgage processing unit until Monday 17 March due to high volumes of mortgage applications.
It says that in order to devote resources to processing these applications and return service standards to normal, the mortgage sales, mortgage underwriting and mortgage credit teams' telephone lines will be closing at end of play today and will reopen again on 9am on March 17.

Scottish Widows says that every effort is being made to process applications as quickly as possible whilst maintaining the quality of its underwriting.

The progress of each individual mortgage application will be given as soon as key milestones are reached, as per its normal service.

Scottish Widows Bank remains open to new business and new mortgage applications can still be made via the Scottish Widows Bank website, MTE/Trigold and by post.

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